What should I do? Me vs. Honda dealership

[maracer]

I hate hearing shit like this.......

Yes what went on sucks but you never should have let your car out of your sight. How was the guy going to enable the immobiliser without you, did you assume he had a laptop waiting there with K manager on it? When I got mine done I drove the car in to their workshop, enabled the immobiliser, guy did his magic, cranked the car and drove off. It took 5 minutes total. If I were you I would have stayed there until they got it to work, and then insisted they only charge you the quoted price.

When he came back with the obvious problem, didn't you go into your car and enable the immobiliser so that he could re-key it? I guess I don't fully understand what went on. Did you just take the car back at that point and pay the money?

You get yours done in Melb?

To stop the green immobilizer key flashing on your cluster, simply remove the green plug that is next to the ignition barrel.

Fark! is this true?

[fatboyz39]

Defeats the point of having immobilisers in the ECU. Plus it'll void insurance?

[ChargeR]

I agree it is better to get the immobiliser working if you can, rather than just removing the globe. The OEM immobiliser might not be perfect but it won't stop working like heaps of aftermarket ones do in my experience and strand you (or some poor owner of your car in 15 years ) on the side of the road.

You get yours done in Melb?

No sorry mate, got it done in Launceston.

[Lemmiwinks]

@ maracer. Yes it is true, but I wouldn't recommend it if you don't have an insurance approved security system.

[kavehman]

Just take it on the chin and learn from your mistake.

You just can’t seem to trust any tradesmen these days, they all expect to be paid hundreds of dollars and not put in any effort to make it. If i did that at my work I’d get fired. A bad experience with a detailer recently proved this to me. The guy was so worried about time, that he wouldn't spend an extra 30 mins to do a proper job.

And no he didn't have another detail to get too.

The funny thing is I would have sent this guy a lot more business. Word of mouth is everything in this day and age.

I doubt anyone on this forum will ever go anywhere near the dealership you went too. That's damage enough and will cost them more than the $100 you lost.

[hello]

Just take it on the chin and learn from your mistake.

You just can’t seem to trust any tradesmen these days, they all expect to be paid hundreds of dollars and not put in any effort to make it. If i did that at my work I’d get fired. A bad experience with a detailer recently proved this to me. The guy was so worried about time, that he wouldn't spend an extra 30 mins to do a proper job.

And no he didn't have another detail to get too.

The funny thing is I would have sent this guy a lot more business. Word of mouth is everything in this day and age.

I doubt anyone on this forum will ever go anywhere near the dealership you went too. That's damage enough and will cost them more than the $100 you lost.

true, this is very true for performance garages. not really on honda dealership.

[DakDak]

I want my flashing green light gone aswell. Keepin an eye on this thread.

[plAythiNG]

Well my
Mate just went to peter warren and had it fixed up. Only took then 15min to reprogram everything. I waited 47minutes for a diagnostic. Go figure. I've sent an email to the dealer last tuesday afternoon. I have still not received a reply, the matter will be escalated.

Msg me your details DakDak, head over to peter warren, not too far from holsowrthy.

[sugz]

Any updates??

[freakygeek]

I have worked as a Service Advisor / Service Foreman in our dealership on many occasions - so please tell me if I'm oversimplifying things here.

If the scenario above had played out under my management, I would have found from the technician fairly quickly that the changes could not be made unless the immobilizer was enabled, and if the customer was available to do this I would contact the customer and see if they were available to enable it. I understand dealerships (especially metro ones) are under huge pressure from management to charge for every second a vehicle is there, but in the case above I think it is absurd. Communication with the customer is the key here. (no pun intended)

Customer service and loyalty is gone and nobody seems to care about the long term customer anymore, just to make a dollar on the day.

[Bodgy Racing Developments]

Customer service and loyalty is gone and nobody seems to care about the long term customer anymore, just to make a dollar on the day.

man that is so damn true! Bit off topic but I see time and time again, shit customer service from businesses and then they jump up and down when people start buying from overseas.

[plAythiNG]

I have worked as a Service Advisor / Service Foreman in our dealership on many occasions - so please tell me if I'm oversimplifying things here.

If the scenario above had played out under my management, I would have found from the technician fairly quickly that the changes could not be made unless the immobilizer was enabled, and if the customer was available to do this I would contact the customer and see if they were available to enable it. I understand dealerships (especially metro ones) are under huge pressure from management to charge for every second a vehicle is there, but in the case above I think it is absurd. Communication with the customer is the key here. (no pun intended)

Customer service and loyalty is gone and nobody seems to care about the long term customer anymore, just to make a dollar on the day.

Exactly right.

I was about to resend all individuals involed an email saying that it has been a full 8 working days since our last contact and I have not heard anything yet. Will make a response in a couple more days.

[tinkerbell]

what did DoFT say?

[Peachy]

Wow, I need to get this done to my new kpro ecu as well, I hope I don't run into the same dramas as you.

A lil off topic, can anyone in Melbourne suggest a place that does this, and has done this in the past with good experiences?

[plAythiNG]

what did DoFT say?

Tink, im giving the dealer a full 10 working days for them to come back with a response.

I'll be sending them an email, if not. Doft it is.