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What should I do? Me vs. Honda dealership
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Defeats the point of having immobilisers in the ECU. Plus it'll void insurance?BYP Racing & Developments
Built. Tuned. Driven
Want to go fast? Come see us! e: jimmy@bypracing.com ph: (02) 9757 4757
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I agree it is better to get the immobiliser working if you can, rather than just removing the globe. The OEM immobiliser might not be perfect but it won't stop working like heaps of aftermarket ones do in my experience and strand you (or some poor owner of your car in 15 years ) on the side of the road.
Originally posted by maracer View PostYou get yours done in Melb?
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Just take it on the chin and learn from your mistake.
You just can’t seem to trust any tradesmen these days, they all expect to be paid hundreds of dollars and not put in any effort to make it. If i did that at my work I’d get fired. A bad experience with a detailer recently proved this to me. The guy was so worried about time, that he wouldn't spend an extra 30 mins to do a proper job.
And no he didn't have another detail to get too.
The funny thing is I would have sent this guy a lot more business. Word of mouth is everything in this day and age.
I doubt anyone on this forum will ever go anywhere near the dealership you went too. That's damage enough and will cost them more than the $100 you lost./Oo ___H___ oO\
|=_/_______\_=|
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Originally posted by kavehman View PostJust take it on the chin and learn from your mistake.
You just can’t seem to trust any tradesmen these days, they all expect to be paid hundreds of dollars and not put in any effort to make it. If i did that at my work I’d get fired. A bad experience with a detailer recently proved this to me. The guy was so worried about time, that he wouldn't spend an extra 30 mins to do a proper job.
And no he didn't have another detail to get too.
The funny thing is I would have sent this guy a lot more business. Word of mouth is everything in this day and age.
I doubt anyone on this forum will ever go anywhere near the dealership you went too. That's damage enough and will cost them more than the $100 you lost.
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Well my
Mate just went to peter warren and had it fixed up. Only took then 15min to reprogram everything. I waited 47minutes for a diagnostic. Go figure. I've sent an email to the dealer last tuesday afternoon. I have still not received a reply, the matter will be escalated.
Msg me your details DakDak, head over to peter warren, not too far from holsowrthy.Last edited by tinkerbell; 25-10-11, 08:23 PM.
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I have worked as a Service Advisor / Service Foreman in our dealership on many occasions - so please tell me if I'm oversimplifying things here.
If the scenario above had played out under my management, I would have found from the technician fairly quickly that the changes could not be made unless the immobilizer was enabled, and if the customer was available to do this I would contact the customer and see if they were available to enable it. I understand dealerships (especially metro ones) are under huge pressure from management to charge for every second a vehicle is there, but in the case above I think it is absurd. Communication with the customer is the key here. (no pun intended)
Customer service and loyalty is gone and nobody seems to care about the long term customer anymore, just to make a dollar on the day.
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Originally posted by freakygeek View PostCustomer service and loyalty is gone and nobody seems to care about the long term customer anymore, just to make a dollar on the day.teamGROUNDzero.org
shak - est 2004
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Originally posted by freakygeek View PostI have worked as a Service Advisor / Service Foreman in our dealership on many occasions - so please tell me if I'm oversimplifying things here.
If the scenario above had played out under my management, I would have found from the technician fairly quickly that the changes could not be made unless the immobilizer was enabled, and if the customer was available to do this I would contact the customer and see if they were available to enable it. I understand dealerships (especially metro ones) are under huge pressure from management to charge for every second a vehicle is there, but in the case above I think it is absurd. Communication with the customer is the key here. (no pun intended)
Customer service and loyalty is gone and nobody seems to care about the long term customer anymore, just to make a dollar on the day.
I was about to resend all individuals involed an email saying that it has been a full 8 working days since our last contact and I have not heard anything yet. Will make a response in a couple more days.
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Originally posted by tinkerbell View Postwhat did DoFT say?
I'll be sending them an email, if not. Doft it is.Last edited by tinkerbell; 25-10-11, 08:24 PM.
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